Mirella Batista

Senior Technical Staff Member (STSM), CIO Software & Developer Experience

IBM | July 2022 - Present

Developed and directed the CIO Software & Developer Experience Advocacy Program supporting the development of software and platforms used by approximately 250,000 IBM employees worldwide, including platforms running all of IBM's critical business processes.

• Program Impact and Strategic Coverage: Achieved 100% coverage of strategic business objectives (app modernization, CI/CD pipeline, automation, and AI adoption) within the first five months of the program through effective communication and outcome-focused enablement offerings and activities.
• Stakeholder Communication and Satisfaction: Maintained and increased executive stakeholder satisfaction through bi-weekly interlocks and transparency in processes, providing easily accessible program metrics and feedback mechanisms.
• Empathy-Focused Model: Coached 100% of SMEs collaborating with developer advocacy on the “Developer Advocate” mindset.
• Global Transformation: Led a mainframe transformation outcomedriven enablement that upskilled 100 developers across five regions, resulting in the migration of 42 applications in five months. Promoted a developer advocacy mindset.
• Technical Strategy & Mentorship: Led definition and publication of 30+ principles for DevSecOps and SRE practices, enhancing organizational standards. Mentored 20-30 junior and senior developers, and hosted highly rated public speaking workshops with up to 600 attendees.

Manager, CIO Mobile Engineering

IBM | May 2021 to July 2022

Managed iOS app development for employee intranet access.

• Strategic Hiring: Increased the team size by 50% though diversityaware hiring of mobile developers. Retention rate of 100% after two years, indicating success in recruiting high-quality candidates.
• Accelerated Transformation: Transformed app into polished and resilient product by introducing DevOps engineering practices and dramatically increasing the frequency of mobile releases, with 9 successful production releases in 6 months.
• Improved Application Performance: Achieved 100% reduction of error messages presented to end users due to failed network calls on first try. Leveraged intelligent image caching to reduce screen flickering by 90% and introduced quality assurance practices to drastically reduce application bugs.

VP, Head of Channel Integration for USCB Product Technology

Barclays US Consumer Bank | May 2019 to May 2021

• Managed Multi-Disciplinary Teams: Managed 5 teams consisting of ~60 engineers, developers, and supporting personnel across web, mobile, and AEM.
• Reduction in Average Development Time: Championed scalable solutions and impactful and innovative approaches to development lifecycle, and increased speed to market by 40% (micro-frontends, combination of native and hybrid mobile app development, and incremental and continuous delivery and release practices).
• Business Impact Through Reduction in Call Center Volume: On-time delivery of major features of the Barclays US customer website and mobile app, providing key updates and self-solve, online tools, reducing volume of calls to customer call centers.
• Engineer Skillset Growth and Coverage: Designed “learn, do, teach” training program and Achieved an 80% increase in skillset coverage for high-demand technologies across the team during a hiring freeze.

Software Engineer

Comcast (Icontrol Networks) | August 2010 to April 2019

• Cross-Platform Development and Multi-Partner Support: Developed a multi-branded, multi-language hybrid mobile app for a syndicated home automation and security system.
• App Ecosystem: Designed and developed 10 core apps, including Calculator, Sudoku, News, and Sports readers, that pioneered the home automation touchscreen app ecosystem and contributed to the acquisition of Icontrol by Comcast.
• Technical Innovations: Created a complex, real-time activity feed of home events: security and fire alarms, security video clip playback, time-zone, and DST detection and handling.
• Android Porting and Documentation for Third-Party Development: Created technical specs, guidelines, and documentation for third-party Android app development and certification program.

UI Design and Development

Various clients | 1998 to 2010

Visual design and development of websites and Adobe Flash animations.